General Conditions of Sale

They provide an overview of our services at sasha-noah.com. The General Conditions of Sale our offers are exclusively aimed at consumers making a purchase for private purposes. In addition, we offer a personalised shopping and service experience for the articles of https://sasha-noah.ch/

Regarding the conclusion of the contract: By placing an order on the Sasha & Noah Cotton Kids website, you declare that you are acting exclusively for private purposes. Your contractual partner is Sasha & Noah Cotton Kids Sàrl, depending on the type of product you have ordered. The contract comes into effect when you click the purchase button and receive order confirmation. We reserve the right to refuse or cancel orders generated by automated programs or third-party services.
Prices, shipping costs and delivery conditions: the prices in force at the time of the order are final and include VAT. Sasha & Noah Cotton Kids SARL does not charge shipping costs, except for special delivery methods indicated when ordering. Delivery charges may also be applied for orders below a minimum amount. You will be informed of this amount before confirming your order and you will find more information in the detailed GCS.
Regarding payment methods: Several payment options are offered, including credit card, Apple Pay, or Twint. The specific options available will be shown to you before completing your order.
Regarding the use of coupons: Promotional coupons issued in advertising campaigns can be used during the purchase process. The respective coupon terms and conditions apply.
Regarding the right of withdrawal: As a consumer, you have a statutory right of withdrawal. You can cancel the contract online within 14 days of receiving the goods without providing any reason. 1) By informing us (for example, by email or post) that you wish to cancel the contract, and 2) by returning the goods to us. You will find all the detailed information on withdrawal in the Terms and Conditions.
Regarding the voluntary right of return: We offer you an additional voluntary right of return, independent of the statutory right of withdrawal. Your statutory right of withdrawal remains unaffected. For more information, see the general terms and conditions.
selling.
About refunds: Refunds will be issued according to the original payment method.
Regarding customer service: If you have any questions, please feel free to contact us.
Regarding complaints: We have a procedure for reporting and complaining about suspected illegal content. If you disagree with our decision, you have the right to appeal through established channels.
Other aspects: Statutory warranty rights apply. Further details can be found in the general terms and conditions.

Complaints procedure and amicable dispute resolution

Through our website, you can report products or content that you consider illegal or that does not comply with our Terms of Use. We will evaluate these reports and inform you of the outcome. If we decide not to take action, you can challenge this decision (file a complaint). You also have the option of pursuing legal remedies or alternative dispute resolution methods.

In the event of abusive use of this system, the processing of your reports and complaints may be temporarily or permanently suspended. This occurs if repeated complaints are made without obvious grounds. To assess this, we consider the absolute number of unfounded complaints, their proportion of the total, the severity of the behavior, and the potential purposes pursued.
Before discontinuing treatment, we will send you a warning indicating the possible duration of the discontinuation.

GENERAL CONDITIONS OF SALE (CGV)

Contract conclusion and delivery
1.1 By placing an order you declare that you are acting for private purposes.
1.2 The contract is concluded in German, French, Italian or English. The counterparty is Sasha &
Noah Cotton Kids, Av. Mayor Vautier 11, 1815 Clarens, Switzerland.
1.3 By clicking "Buy Now," you place a binding order. The contract is confirmed by the confirmation email.
1.4 You agree to the assignment of the seller's collection rights to third parties.
1.5 We are not obliged to deliver products that are not available and whose lack is not our responsibility.
1.6 We do not assume the procurement risk. We only deliver goods in stock or ordered from suppliers. We deliver within Switzerland.
1.7 We reserve the right to cancel orders placed using automated software or services.
Prices, shipping costs and express deliveries
2.1 Prices at the time of the order apply, including VAT.
2.2 Free shipping from CHF 150.
2.3 Below CHF 150, CHF 8.50 is charged
2.4 In the event of a delay in delivery, shipping costs will be refunded.
2.5 Bulky products may incur additional charges, clearly indicated on the product.
2.6 A long distance shipping surcharge may apply, which is refundable if you return the entire order.
Pay
3.1 Available methods: credit card, Apple Pay, Twint. We only accept payments from
Switzerland and EU.
3.2 Credit cards are charged when the order is placed.
3.3 Invoices can be received in paper or electronic format.
Promotional codes
4.1 Issued during campaigns, cannot be purchased.
4.2 Valid only within the indicated period, not cumulative.
4.3 They are not refundable in cash nor do they accrue interest.
4.4 Only applicable before finalizing the order.
4.5 If the use of the coupon reduces the order total below the minimum, the order will be invoiced.
difference.
Right of return for Sasha & Noah Cotton Kids items
You can return products within 14 days of receiving them. They must be unused,
As if you tried them in a store, with original packaging and seals intact. Does not apply to used products, unsealed cosmetics, or products purchased with coupons.
Refunds
They will be credited to the original payment method. Used coupons are non-refundable.
Legal guarantee and other information
7.1 The statutory warranty applies. Sasha & Noah Cotton Kids may replace products.
defective.
7.2 The GTC can be consulted at www.sasha-noah.ch , downloaded or printed.
7.3 The order confirmation by email also contains the GTC.
7.4 If any clause is invalid, it is replaced by applicable law.
7.5 Only those over 18 years of age can purchase.
7.6 Product recommendations are based on parameters such as country, filters, popularity, browsing history, etc.
Applicable legislation and jurisdiction
8.1 Swiss law applies. The Vienna Convention does not apply.
8.2 For consumers, the competent court is the one in charge of their domicile in Switzerland. For
merchants, the competent court is that of our domicile.